How hard is it to forward a few emails?

Apparently, kinda hard. I just learned that for at least the past 2+ weeks, certain emails haven't been making it to my academic email address. Not all of them, no, just the ones from (are you sitting down?) everyone at my own University.

Figure 1. Author's rendition of how email works (black), and doesn't work (red).

Our departmental email system recently throat-punched itself to death got an upgrade and it was decided that all emails should hence forth get forwarded to our main university email account. It makes sense, and doesn't sound all that hard to implement - right?

For reasons I won't go into here, I like to keep the two separate so (as was the case prior to the throat-punching upgrade) I had my departmental email forwarded to a gmail account. Somehow, this resulted in all external emails and any emails sent from within the department getting through to that gmail account, but not any emails from others at my MRU - you know, like any administrative folks, professors, researchers, or other grad students I might need to be in contact with. To make matters worse, they don't bounce back or otherwise fail - they just disappear. That means anyone sending me an email doesn't get a warning that I won't ever see that email they just sent.

Fortunately, the tech team is on top of it as I type this and no doubt they'll have the problem resolved in short order. Just needed to rant about it a bit so I could get back to working on that thesis thing I'm trying to wrap up. ;)

Update:

So it turns out I was wrong (kind of...). My emails weren't being forwarded to the proper place, so no emails were lost - just misplaced. Thankfully, the technician in charge of our system finally has all my emails going to the right inbox. Problems solved :)